Advice From Great Designers – How To Get Paid
This is the bonus part of “Pay Me… Or Else!”. Feel free to grab the full book in PDF/EPUB and subscribe to get more of our awesome lessons
“Ensuring you have the payment schedule is clearly communicated up-front in a contract. What both parties should expect and when. And ensure you’re not leaving it all to the end. Better to get paid at certain milestones along the way, which would include an up-front payment before getting started.”
“To avoid non-paying clients, it’s best to research about them after they get in touch you for a possible commission. After doing due diligence, make sure there’s a contract (that protects both you and the clients) before you start on the project.”
“It’s going to sound weird, but I actually never had a non-paying client yet and hope to keep it that way. As for my secret on how to achieve this, really quickly:
I send invoices that indicate clearly when the billing date and due dates are. I also include footnotes that indicate what would happen if they pay late (10% late fee, etc). I also send reminder emails every week if the client is more than 15 business days late.”
“Thankfully, during the past few years, people in our industry have taken huge strides to make contracts prevalent. Good clients will always be willing to sign a contract. If they refuse, you can bet whatever they were going to pay you they would be a nightmare to work with. A few months ago, I had an established business refuse to sign our standard contract just before kickoff was scheduled, asking us to “put some skin in the game” first. We obviously refused, and just weeks later word got out that another local firm produced some work for this company but was never paid.
Get your contract signed. Don’t work with assholes.”
“The best thing you can do is to avoid the client altogether, if you don’t deal with him, you won’t have any issue. This type of client is often quite easy to spot, offering you wages less than half of the market price, promising to create the next Facebook, or simply asking for the cheapest price.”
“I take 50% upfront before I start, then take the final 50% before releasing any design files. Pretty much guarantees final payment as the client needs to pay to get the work. If they don’t pay up I at least have the original 50% in the bank, so not a total loss.”
“Clear communication in written form is the best way to avoid dealing with these situations. Having a signed contract outlining the terms means everyone is on the same page from the beginning. Also, requiring a deposit upfront is essential.”
“Since I’m a small company, I ask clients to pay upfront once the final product is delivered. They have a 30 days maximum delay. Usually when I see a few days before the deadline that they haven’t paid me yet, I simply send them a kindly reminder, something like “Hello if I’m not mistaken the payment time is pretty close and I have not gotten any bank transfer or cheque from you yet. I’m sure this is a misunderstanding, so don’t hesitate to contact me if you need any help”. I usually try to explain them that if they have some kind of problems for paying, we can work on a schedule to split the invoice in smaller parts. Most of the time, it’s indeed just a misunderstanding : the accounting was on holiday and had so much work when he came back that he missed my invoice (I tend to believe that one when the client is a School I work with regularly and I sent the invoice in September ^^) or the client was waiting for his end-client to pay him so that he can pay me. In France we are lucky to have this site : kitdesurvie.metiers-graphiques.fr . It has all the informations you need when clients do not pay, and some nice letters you can copy/paste.
After sending kind reminders most clients do pay. So far I had one particular client who did not pay on time. I kindly reminded him that he needed a transfer of ownership contract to be legally allowed to use my work. After two emails he finally paid, but I never heard from him again even though we were supposed to work on another project together.
If I can give one (well actually two) advices :
Have a solid contract
Watch “Mike Monteiro: F*ck You, Pay Me”
In many cases, honest communication help in those kind of situations.”
“The best way to avoid situations in where clients are non-paying is to really evaluate them before signing up for the project. When I look back on challenges we’ve had related to collecting from clients in the past, almost every single one of them had red flags that I ignored. Those red flags might be: a shaky business model; low sales figures; general sketchiness; unwillingness to talk about payment terms up front; and more. And almost all of those red-flag-clients are ones we let in in times of desperation – times when the pipeline was empty, or there wasn’t a lot of work on the horizon. That’s when it’s the hardest to turn away work of any kind, but if we’re not going to get paid for it, it’s not worth it, right?
When we do get in those situations – where clients are extremely slow to pay – I basically start by kindly asking when we can expect payment. As time passes, I email them more & more frequently, and get more and more stern/short in my inquiries. There’s been instances where I’ve set up Harvest to automatically email client the same overdue invoice on a daily basis. At a certain point – usually 45 to 60 days late – I’ll start picking up the phone, offering to come pick up the cheque in person, and so on.
Basically I turn into a giant, unavoidable pain-in-the-ass. And I do it without regret. We’ve held up our end of the bargain, and we deserve to get paid in a reasonable timeline. I’ve never really had to pull the contract card or threaten legal action, thankfully.”
“I’ve had plenty experience in not being paid on time in the past!
In the past I used to have issues with lots of clients not only not paying me, but spending up to 9 months gathering content for their site after I’ve finished building it, and holding off payment until they have finally got their act in gear.
For this reason I now use a contract and split my payments into 50-25-25. This way if for some reason, the last payment get delayed, it doesn’t hurt my pocket. I include a hold fees and late fees into my contract which allows me to charge the client extra if they delay feedback, content or payment itself. I never enforce these, but once the client knows it’s in there, they tend to be a lot more responsive.”
“I was lucky enough so far to have to deal with a non-paying client only once years ago. After a couple attempts to remind them in a regular, friendly way I had to tell them that I’m going to send this to my lawyer next. Fortunately this must have been intimidating enough for them to pay a couple days later.
I trust my gut with new clients and if it doesn’t seem to fit I decline projects before even getting started. That’s of course not a guarantee, but it’s working quite well for me. Learning to say no is hard but crucial.”
“When I first started freelancing, trying to build my portfolio, I feel like I took on any client I could get, and it was horrible. I didn’t know how to handle non-paying clients who missed deadlines, but it was a true and necessary learning experience. After about a year and a half of doing so in NOOB city, and some less-than-fun experiences, I learned my rights as a freelance contractor and set myself up for success. From that moment on, I did two key things that changed the way I went through my freelance career:
Ensured my contract covered all of the fine details in a business-friendly manner—including what’s expected of me, them (the client), and how late payments are handled. Clients knew this would be a great experience and that I was easy going, but should late payments extend further than expected, they’d receive a warning, followed by a legal document from a lawyer. There are two things most companies dislike—lawsuits and bad press going viral.
I became really picky about who I took on. This may be a bit difficult when you’re first starting out, but I eventually only picked up clients I was comfortable working with—from the individuals down to the projects that really jived with me.
From there on out, my projects and client experiences were smooth sailing—for me and them.”
“I was stiffed once, ONCE, and only once. Here is what I did to remedy the leak in my freelancing ship: Deposits. The first client I ever worked for I didn’t take a deposit because it was my first gig and I was just so excited to have A CLIENT, and work! Once I snapped back into reality and realized I couldn’t do this (nor did I want to) for free, I started asking for AT LEAST 25% up front, now I stick with 50% up front – this has helped me avoid having to deal with the issue of non-payment. Try to get reputable clients that are trustworthy and professional, those types are least likely to flake on you, but if a client is willing to put their money where their mouth is then they are more likely to stick with the project and send you the rest when its completed. If they don’t agree to a deposit, RUN.”
“One strategy for avoiding non-payment is to make serious efforts to prevent the situation from happening in the first place. Finding out about the company or individual you’re thinking about working with is a simple first step. Is their company reputable? How well-established are they in their industry? This isn’t bullet-proof of course, but it could significantly lower the chances of non-payment. When your gut tells you something’s off even before the project has kickstarted, then you should probably step back a bit and reconsider if the project’s really a good fit.”
These are notes I made after reading this book. See more book notes
Just to let you know, this page was last updated Saturday, Jun 03 23